FAQs

1. How do I place an order on Saintly?

Placing an order is simple! Browse our collections, select your size, add items to your cart, and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email.

2. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and popular wallets. Cash on Delivery (COD) is also available on select pin codes.

3. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are shipped. Please contact our customer support within 12 hours of placing your order.

4. How do I know which size will fit me?

Each product page has a detailed size chart with measurements to help you choose the right fit. If you’re still unsure, reach out to our styling team for guidance.

5. Do you offer international shipping?

Currently, Saintly ships across India. International shipping will be launching soon — stay tuned!

6. How long will it take for my order to arrive?

Standard delivery takes 3–7 business days, depending on your location. You can track your order status using the tracking link provided in your confirmation email.

7. What is your return and exchange policy?

We offer hassle-free returns and exchanges within 7 days of delivery, provided the items are unused, unworn, and in original packaging with tags.
Note: Certain categories like innerwear and accessories may not be eligible for return

8. How do I initiate a return or exchange?

Log in to your Saintly account, go to My Orders, and select the item you wish to return or exchange. Follow the simple steps, and our courier partner will pick it up from your
doorstep.

9. Do you restock sold-out items?

Yes! Many of our popular styles are restocked. Click on “Notify Me” on the product page to get updates when your size is back.

10. How do I contact customer support?

You can reach us via:
Email: support@saintly.in
Phone: +91-74 77 00 22 99

11. Do you offer gift cards or vouchers?

Yes! Saintly gift cards are available in different denominations—perfect for sharing fashion with loved ones.

12. Are the products sustainable?

At Saintly, we’re committed to responsible fashion. Many of our products are made with sustainable fabrics, ethical sourcing, and eco-friendly processes. Look for the “Sustainable Edit” tag on our website.

13. What is Saintly Rewards?

Saintly Rewards is our loyalty program that gives you 2.5% reward points on every purchase made at www.saintlytrends.com

Your points can be redeemed for instant savings on your next order.

14. How do I earn points?

Every time you shop, you automatically earn 2.5% of your order value in points.

Example: If you shop for ₹4,000, you’ll earn 100 points.

15. How do I redeem my points?

Your earned points will appear in your account and can be redeemed during checkout on your next purchase.

1 point = ₹1 off.

Simply apply your available points at checkout to enjoy instant savings.

16. When can I use my points?

Points are credited to your account after your order is successfully delivered.

You can redeem them on your next purchase.

17. Do my points expire?

Yes, reward points are valid for 6 months from the date of purchase. Don’t forget to use them before they expire!

18. Is there a minimum spend required to redeem points?

No minimum spend is required. You can use your points on any order value.

19. Can I combine points with discounts or coupons?

Yes! You can apply your reward points along with other offers or discount codes unless stated otherwise during special promotions.

20. Do I earn points on discounted items?

Yes, you earn points on every purchase, including sale items (unless specifically mentioned).

21. How do I check my points balance?

Log in to your account on www.saintlytrends.com and go to the “My Rewards” section to see your current balance and history.

22. Is membership free?

Yes, becoming a Saintly Rewards member is absolutely free. Simply create an account and start earning points from your very first purchase.