Shipping Policy

At Saintly, we are committed to providing a seamless and hassle-free shopping experience. Our shipping policy ensures that your orders are processed and delivered efficiently. Please review the details below to understand our shipping process, estimated delivery times, and related policies.

1. Shipping Coverage & Locations

We currently ship across India and selected international destinations.
International shipping availability is determined at checkout based on your location.
If your pin code is unserviceable, you will be notified at the time of checkout.

2. Order Processing Time

All orders are processed within 24 to 48 hours from the time of placement, excluding weekends and public holidays.
Orders placed after 5:00 PM IST will be processed the next business day.
Once processed, you will receive a confirmation email and SMS with your order details and tracking information.

3. Estimated Delivery Time

Delivery timelines vary based on location:

For Domestic Orders (India):
Metro Cities: 3-5 business days
Tier 2 & 3 Cities: 5-7 business days
Remote Areas & North-East India: 7-10 business days
For International Orders:
Standard International Shipping: 7-15 business days
Express International Shipping (if available): 5-10 business days
International delivery timelines are subject to customs clearance delays.

4. Shipping Charges & Fees

For Domestic Orders (India):
Prepaid Orders: Free shipping on all orders above ₹999.
Orders Below ₹999: A standard shipping charge of ₹100 applies.
Cash on Delivery (COD) Orders: Additional COD handling fee may apply, which will be displayed at checkout.
For International Orders:
Shipping fees vary based on the destination country and order weight. The exact shipping cost will be calculated at checkout.
Customs duties, VAT, or import taxes (if applicable) are to be borne by the customer. These charges are determined by the respective country’s regulations.

5. Order Tracking & Notifications

Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your shipment’s status.
You can also track your order by entering your Order ID in the ‘Track Order’ section on our website.
If there is any delay in transit, we will notify you via email or SMS.

6. Cash on Delivery (COD) Policy

COD is available for select pin codes within India.
The full order amount must be paid in cash at the time of delivery.
If a COD order is refused at delivery, customers may be restricted from placing future COD orders.

7. Shipping Partners & Handling

We have partnered with trusted courier services such as Blue Dart, Delhivery, DTDC, FedEx, and others to ensure safe and timely delivery.
All orders are packed securely to prevent damage during transit.

8. Delays, Missing, or Lost Shipments

We strive to deliver on time, but unforeseen circumstances may cause delays.

If your order is delayed beyond the estimated time, please contact our support team for assistance.
If an order is marked as delivered but you haven’t received it, please reach out within 48 hours for an investigation.
In cases of lost shipments, we will initiate a verification process with our courier partner. Once confirmed, we will offer a replacement or full refund.

9. Address Changes & Order Modifications

Once an order is placed, changes to the shipping address can only be made within 12 hours of purchase.
To request an address change, please contact our customer support team immediately.
Address modifications cannot be made once the order is dispatched.

10. International Shipping Terms

International orders may be subject to import duties, taxes, and VAT, which are determined by the destination country. These charges are not included in the product price or shipping fees at checkout.
Customs clearance delays are beyond our control and may affect delivery timelines.
If an international order is refused at customs due to non-payment of duties, we will be unable to process a refund.

11. Holiday & Festive Season Shipping

During peak shopping seasons, such as festivals, holidays, and special sale periods, order processing and delivery may take longer than usual due to high demand.
We recommend placing orders in advance to avoid delays.

12. Contact Us for Shipping Queries
For any questions or concerns regarding your order's shipping, feel free to reach out:

📩 Email: info@saintly.in
📞 Customer Care: +91 7477 00 22 99
📍 Customer Support Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST