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Terms and Conditions
1. Introduction
This document constitutes a legally binding agreement between the user (hereinafter referred to as "you" or "the User") and the operator of the website(s) www.saintlytrends.com and www.saintly.in (hereinafter referred to as "we," "us," or "the Company"). This agreement, along with any referenced or accompanying policies, governs your use of the aforementioned websites (collectively referred to as "the Platform") and any transactions related to the purchase of products from the Platform. The terms, policies, and conditions outlined herein (hereinafter referred to as "the Terms") form the complete agreement between the parties.
By accessing, browsing, or making any purchase through the Platform, you acknowledge and agree that you have read, understood, and consented to the Terms, as well as any other relevant legal documentation such as the Cookies Policy and Privacy Policy (collectively referred to as the "Data Protection Policies").
Should you disagree with any part of these Terms or the Data Protection Policies, you must immediately cease all access to and use of the Platform.
Modifications to the Terms
We reserve the right, at our sole discretion, to modify, alter, or update these Terms at any time without prior notice. It is your responsibility to review these Terms and any accompanying policies periodically to remain informed about any changes. Continued use of the Platform following any amendments constitutes acceptance of the revised Terms. The Terms applicable at the time of accessing or using the Platform, or at the time a binding agreement (as defined below) is formed, will govern the relationship between you and the Company.
Binding Nature of the Agreement
For clarity, the "Contract" refers to any binding agreement entered into between the Company and you upon the completion of an order for goods or services via the Platform. This Contract is subject to these Terms, and no variation will be valid unless explicitly agreed upon by the Company in writing.
The Contract, as well as any related communications, may be executed in any of the languages offered on the Platform, subject to the availability of such languages at the time of order or agreement.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which the Company operates. Any disputes arising from these Terms or related to the use of the Platform will be subject to the exclusive jurisdiction of the competent courts in the applicable jurisdiction.
For any inquiries related to these Terms or the Data Protection Policies, you may contact us through the provided communication methods, including our contact form available on the Platform.
2. Company Information
The sale of products via this website is conducted under the brand name SAINTLY, which is operated and managed by SAINTLY TRENDS PRIVATE LIMITED, a private limited company incorporated under the provisions of the Companies Act, 2013. The company is duly registered with the Ministry of Corporate Affairs of India and holds the Corporate Identification Number (CIN): U17299UP2021PTC150523.
The company’s registered office is located at the following address:
SAINTLY TRENDS PRIVATE LIMITED 403, Tower 9, Silver City, Sector 93, Noida – 201305, Uttar Pradesh, India.
For any inquiries, feedback, or concerns related to the products, services, or operations of SAINTLY TRENDS PRIVATE LIMITED, you may reach out to the company through the following contact points:
• Email: info@saintly.in
• Phone: +91 74 77 00 22 99
By engaging in transactions or any other form of interaction on this website, users acknowledge that they are entering into a contractual relationship with SAINTLY TRENDS PRIVATE LIMITED. Any legal proceedings or disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, in accordance with the laws of India.
This information serves to establish the legal identity of the company responsible for the sale of products on the website and provide essential details for customer correspondence, complaint resolution, or legal recourse.
3. Personal Information and Website Visits
In compliance with applicable Indian data protection laws, any personal information provided by you on this website will be processed in accordance with our data protection policies. By accessing and using this website, you acknowledge and provide consent for the collection, processing, and use of your personal information as outlined in our policies. You further affirm that all details provided are accurate, complete, and truthful to the best of your knowledge.
4. Terms of Website Usage By accessing and using this website, as well as placing any orders, you agree to comply with the following terms and conditions:
• Legitimate Use You agree to use this website solely for lawful and legitimate inquiries and purchases.
• Prohibition of Fraudulent Activity Any attempt to place false or fraudulent orders is strictly prohibited. Should we have reason to believe that such activity has occurred, we reserve the right to cancel the order and report the matter to the appropriate authorities, in accordance with applicable law.
• Accuracy of Information You are responsible for ensuring that all contact information provided by you, including but not limited to your email address and postal address, is accurate and up to date. This information may be used to communicate with you regarding your orders or other necessary communications (please refer to our Privacy Policy for further details).
• Order Eligibility Failure to provide accurate or necessary information may result in your inability to place an order through the website.
• Legal Capacity By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts under the provisions of the Indian Contract Act, 1872.
5. Service Availability
The delivery of products listed on this website is restricted to locations within the territorial boundaries of India. No services shall be rendered for deliveries outside India until further notice. This limitation is in compliance with applicable Indian laws governing e-commerce operations and cross-border logistics.
6. Contract Finalization
In accordance with Indian contract law, the process of order placement and confirmation on our platform is structured to ensure a clear and binding agreement between the parties.
To place an order, you are required to follow the steps outlined in the online purchasing process and click on the "Authorize Payment" option. Upon completion of this step, you will receive an Order Confirmation via email, SMS, or both, acknowledging the receipt of your order. Additionally, you will receive a Shipping Confirmation via email or SMS once the order has been dispatched.
The Order Confirmation, coupled with these terms, shall constitute a legally binding contract in compliance with the provisions of the Indian Contract Act, 1872, signifying the conclusion of a valid agreement between you and the company.
7. Methods for Error Correction
In accordance with applicable Indian laws, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Saintly ensures that customers have the right to correct any inaccuracies in their personal information. If any discrepancies are identified during registration, customers may amend their personal data by accessing the "My Account" section of the website.
For corrections required during the checkout process, customers are encouraged to contact our customer service team via phone at +91 74 77 00 22 99 or by emailing contact@saintly.in. In compliance with Indian consumer protection laws, our website has implemented verification procedures that halt further action if incomplete or incorrect information is detected.
Before finalizing any purchase, customers are provided with a detailed summary of their order, in accordance with standard industry practices, which allows for review and necessary corrections. If an error is discovered post-payment, customers are advised to immediately notify customer service using the aforementioned contact details to ensure timely resolution in compliance with legal obligations related to consumer rights and e-commerce regulations.
8. Product Availability
All product orders are subject to availability. In the event of supply issues or unavailability of certain items, we reserve the right to provide substitute products of equivalent or higher quality and value. If you choose to decline these substitute products, we will process a refund for any payments made.
Please note that while we strive to ensure product availability, unforeseen circumstances may arise. We shall not be liable for any direct or indirect losses arising from unavailability of products.
9. Order Refusal
We reserve the right to remove any product or modify any content on this website at our sole discretion and at any time without prior notice. While we endeavor to process all orders efficiently, unforeseen circumstances may arise, which may compel us to refuse processing an order even after an Order Confirmation has been issued. We expressly reserve the right to exercise this discretion at any stage of the transaction.
Please note that we shall not be held liable to you or any third party for the removal of any product or modification of content on the website, nor for our inability to process an order following the issuance of an Order Confirmation. By placing an order on this website, you acknowledge and accept these terms.
10. Delivery Terms
• Dispatch Timeline: Subject to product availability as outlined in Clause 8, we endeavor to dispatch your order by the delivery date specified in the Delivery Confirmation. In the absence of a specified date, we aim to deliver within the estimated timeframe corresponding to the selected delivery method. However, such delivery shall not exceed 30 days from the Order Confirmation date.
• Unforeseen Delays: Delivery may be subject to delays arising from unforeseen circumstances or issues related to your designated delivery zone. In the event that we are unable to fulfill delivery by the originally stipulated date, we will notify you promptly, offering the options to either proceed with a revised delivery date or to cancel the order, in which case a full refund will be issued.
• Delivery Days: Please be advised that home deliveries will not be executed on Sundays or public holidays.
• Completion of Delivery: For the purposes of these terms, delivery shall be deemed complete when you, or an authorized third party, take physical possession of the goods. This is to be evidenced by a signed receipt at the delivery address provided by you.
11. Delivery Issues
In the event we are unable to deliver your order, we shall make reasonable efforts to leave it in a secure location. If such a location is not available, the order will be returned to our warehouse or retail outlet. A notice will be left at your address, detailing the subsequent steps for retrieval or to reschedule the delivery.
If you are not present at the agreed-upon delivery time, we kindly request that you contact us to arrange for a subsequent delivery attempt.
Should we be unable to fulfill the delivery within 30 days from the date your order was first available for delivery, for reasons not attributable to us, it will be deemed that you have opted to cancel the contract. Consequently, the contract shall be considered terminated. Upon such termination, we will initiate a refund of all payments made, including any standard delivery charges, without undue delay and no later than 30 days from the date of termination.
Please be advised that any additional transportation costs incurred as a result of this contract termination may be charged to you.
12. Transfer of Risk and Ownership
In accordance with applicable Indian law, the responsibility for the products shall transfer to the Buyer upon delivery, as stipulated in Clause 10 of this agreement. Ownership of the products shall be conferred upon the Buyer only upon the receipt of full payment, encompassing any applicable delivery charges, or at the time of delivery, whichever event occurs later.
13. Pricing and Payment Terms
• Price Representation: The prices of our products are displayed on our website and are intended to be accurate; however, we acknowledge that errors may occur. In the event that a pricing error is identified in respect to an item you have ordered, we shall notify you promptly. You will then have the option to either confirm your order at the corrected price or cancel it. Should we be unable to contact you, the order will be automatically cancelled, and a full refund will be issued. It is expressly stated that we are under no obligation to honor pricing errors that are clear and unambiguous.
• Inclusive Pricing: All prices listed on our website include applicable taxes, including Goods and Services Tax (GST), duties, and cesses. However, delivery and return fees are excluded and will be calculated during the checkout process. Please note that prices are subject to change; however, any such changes will not affect orders for which you have already received a confirmation.
• Order Completion Process: To complete your purchase, please add items to your basket and follow the specified steps for payment. You will have the opportunity to review and amend your order details prior to finalizing the payment. A record of your order history will be accessible in your account, provided you are a registered user.
• Payment Methods: We accept payments through various methods, including debit and credit cards (Visa, Mastercard, American Express, Rupay), bank transfers (internet/mobile banking), Unified Payments Interface (UPI), and cash on delivery (where applicable). To ensure security, all online payment details will be encrypted. Payments are processed immediately upon order placement. If your chosen payment method is not authorized, your order will not proceed, and we shall not be held liable for any resulting delays or non-delivery.
14. Invoice Clause
Pursuant to the provisions of the Indian Sale of Goods Act, 1930, an invoice will be issued to you at the time of delivery of the products. This invoice shall serve as a formal document reflecting the transaction details, including product description, quantity, price, and applicable taxes. The invoice will be deemed accepted upon receipt of the products, and it is recommended that you retain this document for your records and for any future reference regarding the purchase.
15. Express Checkout: Legal Perspective
• Simplified Purchasing Process: The Express Checkout feature is designed to enhance the user experience by streamlining the purchasing process. By opting for this feature, users can conveniently save their shipping, billing, and payment information for future transactions.
• Saving Card Details: Users may save their card details—including card number, name, and expiry date—by selecting the “Save my card details” option during the checkout process. This action is contingent upon the user's acceptance of our Privacy Policy and Terms and Conditions.
• Authorization to Charge: By using the Express Checkout feature, users expressly authorize us to charge the linked payment card for all purchases made. The transaction will be subject to the terms and conditions set forth by the card issuer.
• Multiple Card Storage: Users are permitted to store multiple payment cards within their account. The feature allows users to designate a "Favourite Card" for expedited transactions. The most recently saved card will automatically be designated as the Favourite Card, but users retain the right to modify this selection at any time within the "My Account" section.
• Initiating Express Checkout: To initiate the Express Checkout process, users need to click the "Express Checkout" button located in the Shopping Bag. The screen will then display the saved shipping, billing, and payment details. It is the user's responsibility to ensure that all information is accurate before completing the transaction. If any details are found to be incorrect, users should refrain from completing the purchase and instead update their information or select an alternative checkout method.
• Updating Favourite Card: Users may update or change their Favourite Card at any time through the "My Account" section, allowing for flexibility and control over their payment methods.
16. Taxation Notice
All purchases made through our website shall be subject to applicable taxes as mandated by Indian law, including but not limited to Goods and Services Tax (GST), customs duties, and any applicable cesses. These charges will be calculated in accordance with current legal requirements and regulations.
17. Exchange and Return Policy
17.1 Right of Withdrawal
Customers are entitled to withdraw from the purchase of products within one month from the date of Order Confirmation, subject to the exceptions outlined in Section 17.2. The refund will be limited to the cost of the returned product(s) only, excluding any delivery charges.
The Company reserves the right to refuse returns if it reasonably suspects that the product has been used or damaged (except in cases where the product was damaged upon delivery). To exercise the right of withdrawal, customers must notify the Company via email or through the contact form on the Company's website before the expiration of the withdrawal period.
Refunds will be processed within thirty (30) days of receiving the withdrawal request and will be credited to the original method of payment. For purchases made via Cash on Delivery (COD), refunds will be issued through bank transfer within twenty (20) days following the successful return of the product via home collection. Customers are responsible for ensuring that the return is completed within one month of receiving the Order Confirmation.
17.2 Exceptions to Withdrawal Rights
The right of withdrawal shall not apply to the following categories of products:
• Customized items
• Sealed goods that have been opened after delivery for hygiene reasons
• Goods that have been damaged or used prior to withdrawal
• Accessories
Products must be returned in the same condition as received, including all original packaging, instructions, and receipts. Refunds will not be issued for products that have been used or damaged after delivery.
17.3 Return Options
• Courier Returns To initiate a home collection, customers must contact the Company via the website or by phone. Instructions can be found in the "RETURNS" section of the Company's website.
Refunds will be processed within twenty (20) days of the return, excluding any delivery or home collection fees. The Company may withhold the refund until the product is received or until proof of return is provided.
17.4 Defective Products
In the event of receiving a defective product, customers are advised to contact the Company immediately. Returns can be made to the address indicated on the receipt, or customers may arrange for a home collection. The Company will inspect the returned item and will notify the customer of the decision regarding refund or replacement within fifteen (15) days. If the product is confirmed to be defective, a full refund will be issued, including all delivery and return shipping costs.
18. Liability and Limitations
The liability of our company in relation to any product purchased through our website shall be limited to the purchase price of the product, except in cases of death, personal injury, fraud, or other circumstances as mandated by applicable law. We shall not be liable for:
• Loss of income or sales
• Operating losses
• Loss of profits or contracts
• Loss of data
• Loss of business or management time
While we endeavor to provide accurate and up-to-date information, we cannot guarantee the complete accuracy of all data transmitted via the website. All products are provided on an "as is" basis, with no warranties extending beyond those mandated by applicable laws and regulations.
19. Intellectual Property
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights related to the content and materials available on this website are either owned by us or are licensed to us. You are granted a limited, non-exclusive, non-transferable license to use such materials solely as expressly authorized by us or the respective licensors. This license does not restrict your right to use this website as necessary to access your order details or contact information, provided that such use is in compliance with applicable laws and regulations in India.
20. Protection Against Viruses and Unauthorized Access
You shall not misuse this website by knowingly introducing harmful elements, including but not limited to viruses, malware, Trojans, or any other malicious software. Unauthorized access attempts to the website, its server, or any associated systems are strictly prohibited. Furthermore, engaging in service disruption attacks, including but not limited to denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, is expressly forbidden.
Any violation of this provision may constitute a criminal offense under applicable Indian laws, including but not limited to the Information Technology Act, 2000, and the Indian Penal Code, 1860. We reserve the right to report such actions to the relevant law enforcement authorities.
In the event of a violation, your access to the website will be immediately terminated, and we will not be liable for any damages or losses incurred due to malicious software or denial-of-service attacks that may affect your computer, data, or other digital assets while using this website.
21. External Links
Our website may contain links to external websites or third-party content for informational purposes only. Please be advised that we do not have any control over the content, materials, or practices of these external sites. As such, we expressly disclaim any liability for any damage or loss that may arise from your use of or reliance on such third-party websites. Users are encouraged to exercise discretion and review the terms and conditions and privacy policies of any external sites they visit.
22. Electronic Communications
By accessing and using this website, you consent to the fact that most of our communications with you will be conducted electronically, including but not limited to emails and notices posted on the website. You acknowledge that all agreements, notices, information, and other communications delivered electronically shall be deemed to fulfill any legal requirements concerning written communication as
stipulated under applicable laws in India. This provision shall not affect your statutory rights as guaranteed under relevant legislation.
23. Notifications
All communications from your end should preferably be directed through our designated contact form. Unless explicitly stated otherwise, we reserve the right to send notifications to you via email or to the postal address provided during the order placement process. Notifications shall be deemed to have been received under the following conditions:
• If posted on our website, the notification will be considered received immediately upon publication.
• If sent via email, the notification will be considered received within 24 hours from the time of sending.
• If dispatched via postal mail, the notification will be considered received three days after the date of mailing.
For the purpose of establishing that a notification has been duly sent, proof of proper dispatch of either a letter or an email shall be deemed sufficient evidence.
24. Transfer of Rights and Obligations
This contract shall be binding upon you and us, as well as our respective successors and permitted assigns. You shall not transfer or assign any of your rights or obligations under this contract without obtaining our prior written consent. We reserve the right to transfer, assign, or subcontract any of our rights or obligations under this contract at any time, provided that such transfer, assignment, or subcontracting shall not affect your rights as a consumer or any warranties provided herein.
25. Force Majeure
The Company shall not be liable for any delays or failures in the fulfillment of its contractual obligations arising from events beyond its reasonable control, which shall constitute "Force Majeure." Such events may include, but are not limited to, strikes, civil disturbances, natural disasters, disruptions in transportation, and actions or regulations imposed by governmental authorities.
In the event of a Force Majeure occurrence, the obligations of the Company shall be suspended for the duration of such event. The Company shall endeavor to mitigate the effects of the Force Majeure event and resume its obligations as soon as reasonably practicable.
26. Waiver of Rights
The non-enforcement of any obligations or the non-exercise of any rights by us under this contract shall not be construed as a waiver of such obligations or rights. Any waiver of a right shall be valid and enforceable only if explicitly documented in writing. This clause shall not impede our ability to enforce any of our rights in the future.
27. Partial Invalidity
In the event that any provision of these terms or the contract is deemed invalid, unlawful, or unenforceable by a competent legal authority, the validity of the remaining provisions shall remain intact and shall continue to be in full force and effect, unaffected by such invalidity.
28. Entire Agreement These terms, along with any documents referenced herein, constitute the complete and exclusive agreement between you and us concerning the subject matter contained herein. Both parties acknowledge that no representations or promises, other than those expressly stated in this agreement or its accompanying documents, have been relied upon in making this agreement.
29. Changes to Terms and Conditions We reserve the right to revise and amend these terms and conditions at any time. The terms that will govern your use of the website or any orders placed will be those in effect at the time of such use or order, unless changes are mandated by applicable law.
30. Governing Law and Jurisdiction The use of this website and the purchase of products therefrom shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this website or these agreements shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh. This clause shall not affect your statutory rights as a consumer.
31. Feedback and Suggestions We highly value your feedback and suggestions! You are encouraged to share any comments or ideas with us via our contact form. Additionally, formal complaint forms are available for consumers, which can be requested by calling our customer service number at +91 74 77 00 22 99 (charges may apply based on your network provider) or through our contact form.
Contact Us for Any Queries
For any questions or concerns regarding your order's shipping, feel free to reach out:
Email: info@saintly.in
Customer Care: +91 7477 00 22 99
Customer Support Hours: Monday – Saturday | 10:00 AM – 5:00 PM IST
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